We had NO HOT WATER on a Saturday, with weekend guests due to arrive within hours. We had a brand new water heater, installed in July 2017. We called Climate Control, the weekend emergency service answered and took our information. William G., the technician, called us back within 10 minutes and said he’d be right out. He spent an hour thoroughly tracking down our problem and getting us up and running. He walked my husband through the problem and the solution. Very courteous, extremely professional service. We couldn’t be more pleased. We highly recommend both Climate Control and William G.